Frequently Asked Questions
Answers to common questions about working with DPS Concepts. Don't see your question? Call +1 (843) 418-2807 or contact us.
Getting Started
What is a managed service provider (MSP)?
An MSP takes care of your business technology for you: monitoring, maintenance, security, support, and planning. Instead of calling someone only when something breaks, you have a team proactively keeping your systems running.
What areas do you serve?
We have offices in Summerville, South Carolina, serving the Charleston area, and in Springfield, Virginia, serving Northern Virginia.
What size businesses do you work with?
We focus on small and mid-sized businesses, from companies with no in-house IT staff to those with an IT manager who needs extra tools and support.
How does onboarding work?
We start by learning about your business and reviewing your current technology. Then we document your systems, set up monitoring and security, and address any urgent issues. Your team will know exactly how to reach us for help from day one.
Support
Do you offer 24/7 support?
Yes. Help is available around the clock when something goes wrong.
How do my employees request help?
Your team can reach us by phone, through our support portal, or by email, whichever is easiest in the moment.
Can you support my remote and hybrid employees?
Yes. With Microsoft 365, Intune, and remote support tools, we can secure and support your team wherever they work.
Security and Backup
Is my business too small to be a target for cyberattacks?
No. Small and mid-sized businesses are often targeted because attackers expect weaker defenses. A cybersecurity plan sized to your business closes the most common gaps.
What happens if we get hit by ransomware?
With managed backups in place, we can restore your data rather than leaving you to choose between paying a ransom and losing it. We'll also help contain the attack and secure your systems.
Do I need to back up Microsoft 365?
Yes. Microsoft keeps your services running, but its built-in retention doesn't protect you from accidental deletion, ransomware, or long-term data loss. We back up email, OneDrive, SharePoint, and Teams data separately.
Microsoft 365
Can you move us to Microsoft 365?
Yes. We migrate email and files from other systems with minimal disruption to your team.
What are Intune and Windows Autopilot?
Intune lets us manage and secure company laptops and phones from anywhere, including wiping a lost device. Autopilot lets new computers ship straight to your employees and set themselves up automatically with your apps and security settings.
Working With Us
We already have an IT person. Can you still help?
Yes. We work alongside in-house IT staff and IT departments across all of our services, including managed support, cybersecurity, backup and recovery, and Microsoft 365. We can take on day-to-day support so your team can focus on bigger projects, fill in where you need extra expertise, or provide professionally managed tools through our Tools as a Service offering. You choose how much you hand off.
How do I get started?
Call +1 (843) 418-2807 or send us a message through our Contact page, and we'll set up a time to talk about your business.