Areas We Serve
DPS Concepts has two home bases: Summerville, South Carolina and Springfield, Virginia. We focus on remote support, which fixes most problems the moment you call, and we can come on-site to any location when a job needs it. That means we support businesses across the Charleston area, the whole DC, Maryland and Virginia metro area, and anywhere else in the United States.
The Charleston, SC Area
Our Summerville base covers the whole Lowcountry, including Charleston, North Charleston, Mount Pleasant, Daniel Island, James Island, West Ashley, Summerville, Goose Creek, Ladson, Hanahan, Moncks Corner, Nexton and Knightsville. Learn more about IT support in Summerville and the Charleston area.
What's Included
24/7 Support
Help is available around the clock when needed with proactive support.
Proactive Monitoring
We watch your computers, servers, and network for warning signs and act before small issues become outages.
Maintenance and Patching
We keep systems operating and software updated and running smoothly.
Desktop and Server Support
We troubleshoot and fix hardware and software problems on workstations and servers.
Network Support
We keep your internet, Wi-Fi, and network equipment reliable and secure.
Mobile Device Management
We secure and manage company phones and laptops, wherever your team works.
Northern Virginia, Washington DC and Maryland
Our Springfield base covers the DC metro area, including Springfield, Alexandria, Arlington, Fairfax, Annandale, Burke, Lorton, Falls Church, Tysons and Reston in Virginia, Washington DC, and Bethesda, Silver Spring, Rockville and National Harbor in Maryland. Learn more about IT support in Springfield and the DC area.
How Getting Started Works
We start by learning about your business and reviewing your current technology. Then we document your systems, set up monitoring and security, and address any urgent issues. Your team will know exactly how to reach us for help from day one.
How Your Team Gets Help
Your employees can reach us by phone, through our support portal, or by email, whichever is easiest in the moment. Help is available 24/7. We support remote and hybrid employees too, using Microsoft 365, Intune and remote support tools to secure and support your team wherever they work.
Anywhere in the U.S.
You don't need to be near Summerville or Springfield to work with us. We monitor, secure and support computers, servers and Microsoft 365 remotely, with the same 24/7 help desk and the same engineers our local clients use, and we can travel on-site when a project needs it. Many of our clients have remote and hybrid staff spread across several states, and we support all of them the same way.
Why DPS Concepts
Our leadership team has built and run 24/7 support for some of the industry's most demanding environments, including a support organization of 75 engineers. Remote-first support means faster fixes for you, and when something needs hands on a machine, we'll be there, wherever you are.
Questions About Our Service Area
My town isn't listed. Can you still help?
Almost certainly. The towns above are examples, not limits. We support businesses anywhere in the U.S., remotely first and on-site when needed.
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Can you come on-site?
Yes. We focus on remote support because it fixes most problems fastest, and we can come on-site to any location when a job needs it.
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Do remote clients get the same service?
Yes. Remote clients get the same 24/7 support, monitoring, security and backup as our local clients.
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What does it cost?
It depends on how many people and devices you have and what you need covered. Call us or send a message, and we'll walk through it with you.
Not Sure If We Cover You? Just Ask.
Call +1 (843) 418-2807 or contact us to talk about IT support for your growing business.